Refund policy

Seller is not responsible for lost, stolen, or damaged goods.
Receiver is responsible for all taxes or duty fees.
ALL SALES ARE FINAL!

You can always contact us for any return question at authorkinsleykincaid@gmail.com. 

Damages and issues

Seller, Kinsley Kincaid, is not responsible for lost, stolen, or damaged goods occurred in transit. Please submit a claim via the carrier directly, should your package arrive damaged/lost/stollen.

Merch is produced & shipped by a third party; any issues, contact them directly as per the order slip inside the package.

Exceptions / non-returnable items 
Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Important: Under the EU Consumer Rights Directive, digital goods (like software, music, or e-books) are technically subject to the standard 14-day cooling-off period. However, this right is legally lost if the download or streaming has begun.

Which BookFunnel can identify if the product has been viewed and if it has been downloaded.

You can always contact us for any questions at authorkinsleykincaid@gmail.com.

 

Refunds 
All sales are final. We do not offer refunds, returns, or exchanges on any products, including digital products, books and merchandise. *Exception, as per above.